Shipping policy

Where we ship

We ship within the United States, including Alaska, Hawaii and U.S. territories. Alaska, Hawaii and territory orders may carry additional freight cost; if the rate quoted at checkout does not cover the actual cost, we will contact you before shipping rather than cancel your order.

We do not currently ship internationally.

Parcel vs. freight — and why it matters to you

Most of what we sell ships as parcel: cartridges, single and twin filter heads, test kits, fittings. These leave on a standard ground service and arrive like any other package.

Larger systems ship freight — quad and multi-manifold systems, and anything palletized. Freight is different in ways worth knowing before you order:

• The carrier will call you to schedule a delivery appointment. If nobody answers, the shipment sits. Give us a phone number that gets picked up during the day.
• Delivery is curbside. The driver is not obligated to bring it inside, and there is usually no liftgate unless it was requested. If you need a liftgate or inside delivery, tell us before we ship and we will quote it.
• Inspect the pallet before you sign. This matters more than it sounds. Once you sign a clean delivery receipt, a damage claim becomes very hard to win. If anything is crushed, torn or visibly wrong, write it on the delivery receipt before signing. Photograph it. Then contact us the same day.

Processing and transit

We are a dealer; orders ship from our suppliers' warehouses. In-stock parcel orders typically leave the warehouse within one to two business days.

Freight items are scheduled rather than simply dispatched, and the lead time depends on the supplier whose warehouse holds your item and on the carrier's pickup schedule for your area. We do not publish a single freight lead time, because we would be quoting an average across suppliers whose schedules we do not control. What we will do is tell you the actual expected date for your order once it is scheduled, and tell you promptly if it changes.

Transit time is on top of processing time and depends on which warehouse serves your address. We will send tracking as soon as the shipment is picked up.

If something is on backorder, we will tell you. We would rather email you on day one with a real date than let you find out by watching a tracking number that never moves.

Shipping cost

Shipping is calculated at checkout based on weight, dimensions and destination. Orders over $99 ship free within the contiguous United States. This applies to parcel shipments. Freight and oversize items are quoted separately, because a palletized system costs us far more to move than a case of cartridges and we would rather show you that cost than bury it in the product price.

Address changes and delivery problems

Contact us as soon as possible. Once a shipment is in the carrier's hands we can request a change, but we cannot guarantee it. We are not able to refund shipping on packages that are undeliverable because of an incorrect address.

If a shipment is lost or arrives damaged, contact us and we will open the claim and get you a replacement moving. That is our job, not yours.