Cancellation policy

This policy covers filter subscriptions from Restaurant Water Filters, LLC, trading as RestaurantWaterFilters.com. It sits alongside our Terms of Service, Shipping Policy and Refund Policy, and where it differs from them on the subject of subscriptions, this policy governs.

Subscriptions are the only recurring purchase option we offer. We do not sell pre-orders, and we do not offer try-before-you-buy. If you are reading this because Shopify labelled it a cancellation policy, the whole of it is about filter subscriptions.

What you are agreeing to

When you choose a subscription on a product page, you are authorising us to charge your payment method on a repeating schedule and ship the cartridge each time. The price, the interval and the date of your first charge are shown on the product page before you reach checkout, and again on the checkout page itself.

There is no minimum term and no cancellation fee. You are not locked into a number of shipments.

Your delivery interval

You choose the interval at the point of purchase: every 3, 6, 9 or 12 months.

We default to six months because that is the interval the filter manufacturers print on their own specification sheets, and because several equipment warranties make six-month preventative maintenance a documented condition of cover. It is not a figure we chose commercially. If your usage means a different interval is correct for your site, choose it — and if you are not sure, ask us before you buy and we will work it out from your cartridge's rated capacity and your actual draw.

Changing your delivery interval also changes your billing interval. The two always move together. You are billed for each shipment as it goes out; there is no upfront payment for future deliveries.

Before every charge

We email you ahead of each renewal, to the address on your account. That email tells you what is coming, what it will cost, and when — and it links straight to your subscription so you can change it, skip it or cancel before anything is charged.

If that email does not reach you, that is a problem we want to know about. Keep the email address on your account current, and check that mail from us is not being filtered — a missed renewal notice is the most common reason anyone is surprised by a charge.

Changing or cancelling

Every email we send about your subscription links straight to it, so you do not have to go looking. Or sign in to your account at any time to:

  • Skip the next shipment
  • Reschedule it to a different date
  • Change how often it arrives
  • Pause the subscription and restart it later
  • Cancel it outright
  • Update your card, delivery address or contact details

All of that is self-service and takes effect immediately. You never have to call us or email us to cancel. Cancelling is exactly as easy as signing up was, and we will not put a retention flow in front of you.

If you would rather we did it for you, email us and we will — but you should not have to.

Timing: the one thing to watch

Changes take effect on the next shipment, not one already in motion.

  • Cancel, skip or reschedule before the order is placed and nothing is charged.
  • Once an order has been charged and shipped, it is a shipped order, and our standard Refund Policy applies to it: returns within 30 days, subject to a 25% restocking fee.

This is the reason the seven-day email exists. Acting on it costs you nothing; acting after the cartridge is on a truck costs you the restocking fee. If a shipment goes out that you genuinely tried to stop and could not, contact us and we will look at it — the policy is the default, not a wall.

If a payment fails

If your card is declined we will retry it, and we will email you. If it keeps failing we will pause the subscription rather than cancel it, so your interval and pricing are preserved when you update the card.

A failed payment does not cancel your account and does not lose your place.

Price changes

Your subscription price is the price you agreed at checkout. If we need to change it — a supplier increase, for instance — we will tell you by email before it takes effect, with enough notice that you can cancel first if you would rather. We will never change a subscription price without telling you in advance.

Your subscription discount applies for as long as the subscription is active. If you cancel and re-subscribe later, the discount available at that time applies.

Availability

If a cartridge is out of stock when your renewal is due, we will contact you before charging you and give you the choice: wait for stock, substitute an equivalent part that we confirm fits your equipment, or skip the cycle. We will not silently ship you a different part.

Questions

Email us. If your question is whether the part or the interval is right for your equipment, send us the make and model of the machine and the part number on your current cartridge, and we will check it against the manufacturer's documentation and tell you either way.

Last updated: September 19, 2026